How to Make Your Restaurant Successful and Profitable
Interesting information for those who want to know how to make their restaurant the best in the city.
The restaurant's design concept, delicious cuisine and affordable prices play an important role. However, there are three more key points that strongly influence the operation of your establishment. And they are — essential.
1. How to achieve comfort? Clients love attention and fast service
It's obvious. But how do you give attention to every client? Not make them wait. After all, it's impossible to assign a waiter to every table. Moreover, far from all clients like it when someone «hovers» over them while they place an order. And the waiter themselves should be working, not standing around next to the client.
Let's start with something simple — waiter call buttons
A simple, reliable and inexpensive button on every table will let the client call a waiter whenever they need one. Waiter call buttons help give attention to a client quickly, especially during a big influx of visitors — when there are many people around, it's noisy and even the most experienced waiter cannot keep the whole hall in sight. Not to mention v.i.p areas.
Fast order fulfillment — never make the client wait long
The waiter has taken the order. What's next? At first glance, a strange question, isn't it? But let's follow your employee.
In old-style restaurants, the waiter writes the order on a piece of paper and goes to the kitchen. At best, they go to enter it on a pos monitor. In any case, they have to walk past other tables. Other clients may call them. And they simply have to give them attention! And that's already a delay and extra time. The client who placed an order earlier will have to wait longer. This annoys many people. Like word of mouth, rumors spread «You have to wait long there! Let's go somewhere else».
Give every waiter a tablet!
How will this speed up service?
First, the waiter sends the order to the kitchen with one click.
And can go serve another table without running back and forth across the whole hall.
The order is printed on the kitchen printer and a bell rings. The cooks can immediately start preparing the dishes. No delays and no holdups.
If the client ordered a drink, another waiter can bring it to the client just a couple of minutes later. It's fast, very effective and makes a positive impression on visitors.
Second.
No menu printing, even the most expensive, can display as much information about a dish as a tablet. The client can look on the screen at how the dish looks and compare.
A live picture will convince a visitor to place an order faster if they are hesitating or weren't planning to take it at all.
For example, next to a steak there can be photos of sauces and juices (as a recommendation) — and there's no need to look for them in a paper menu, everything is one or two clicks away. Make a good presentation of your cuisine and increase your profits!
Third. On a tablet it's convenient to adjust the order, make changes, show the client the final amount. In half of the cases, seeing the order amount right away, your visitors will order more. Even if the guests, carried away, want to cut down the menu — they will still feel comfortable, without guessing how much they need to pay. Client comfort — is a guarantee of the next visit to your establishment.
And finally, an automation system built on tablets for waiters is cheaper than buying an additional pos terminal.
Commercial break: Our system «Sirius Restaurant» is designed for waiters to work with tablets and has proven itself well. Setting up access rights will let you use the tablets solely for their intended purpose — taking orders. No going online at the workplace and no entertainment. Only work.
Table reservations
The administrator must quickly figure out which tables are free and which are already reserved. With our program it's simple. Moreover, if you have a restaurant website, you can link it to the program for advance table reservation for clients with a discount.
2. And what happens to my money? Electronic retail accounting
If you have raised the quality of service to a high level, but the back office is a mess — there won't be big profits. Well, at least not in your pocket.
Every restaurant owner wants to know what's happening in their business, how it's developing, what's preventing them from increasing profit. Every action of the staff must be recorded by the program.
By reviewing short revenue reports every day, you can discuss them with your administrators and find solutions to current problems.
And a bit more about us: Our restaurant automation program «Sirius Restaurant» will give you control over all processes and staff, and let you get detailed analytics:
- control over theft and shortages;
- inventory;
- costing;
- expense analysis;
- accounting of settlements with suppliers and clients;
- discount system: discounts, bonuses, promotions;
- … and much more.
The full list of features of the restaurant accounting automation system can be viewed here. The overview also includes instructions on how to connect to our Demo server, where you can familiarize yourself with the Front Office. Or contact our support service and watch a remote presentation via the internet and get answers and comments online. It's simple and fast.
3. Employee motivation and video surveillance
First, our system will let you track which employees bring in how much revenue per shift. You can reward such people with bonuses, motivating others.
Second ... You won't believe what effect your words will have on the staff during meetings: «Last Tuesday, at 16:42, I was watching the work of the kitchen and here's the comment I want to make ...».
After all, you can observe the work of your restaurant at any time — thanks to the ability to view remotely via a smartphone, computer, wherever you are. And your employees must know about it. Constantly call and discuss with them what you see on video. It ... produces a colossal effect.
Moreover, video surveillance helps resolve disputes when there is a shortage at the cash register, bar, warehouse and even in the restaurant hall. Facts backed up by video materials are never superfluous.
We hope our overview was helpful. If you have any questions (after all, we've revealed only a small part of the topic and secrets) — call us. We will always be glad to help you.