Terms of exchange and return

General Terms

Exchange and return of goods are carried out in accordance with the Law of Ukraine "On Protection of Consumer Rights", the Law of Ukraine "On Electronic Commerce" and other acts of the current legislation of Ukraine.

Goods of Proper Quality

The consumer has the right to exchange or return non-food goods of proper quality within the time frame and under the conditions established by Article 9 of the Law of Ukraine "On Protection of Consumer Rights", in particular provided that the goods have not been used and their presentation, consumer properties, seals and labels, as well as the payment document, have been preserved.

If the order was placed remotely, the consumer has the right to reject the goods within the time frame and in the manner provided for by Article 13 of the said Law.

Goods of Improper Quality

If defects in the goods are detected within the established warranty period, the consumer has the right to have the claims provided for by Article 8 of the Law of Ukraine "On Protection of Consumer Rights" satisfied. The terms of warranty and service maintenance are described on the Warranty page.

How to Contact Us

To arrange an exchange or return, call us at (050) 373-00-60, (067) 777-00-16 or write to [email protected]. The manager will inform you of the list of required documents, agree on the method of handing over the goods and the time frames. Funds are refunded in the manner and within the time frames established by law.

Refunds

If the order was paid by card online, the funds are refunded to the same card from which the payment was made. The period is up to 30 days from the day the return is approved, depending on the issuing bank. No fee is charged for the refund.

Goods and Services Not Subject to Exchange and Return

Goods of proper quality included in the List of Goods of Proper Quality That Are Not Subject to Exchange (Return), approved by Resolution of the Cabinet of Ministers of Ukraine No. 172 dated 19.03.1994, as well as goods manufactured or assembled to individual order, and services duly provided, are not subject to exchange (return).

We recommend checking with the manager before placing an order whether a specific product is subject to exchange or return.