Warranty

Warranty service

Any product bought from SIRIUS Automation Centre is covered by warranty service, as it is supplied to Ukraine entirely legally. The warranty period is set by the manufacturer (for most products the manufacturer's warranty is 1 year). Warranty service is provided through our company or through the network of manufacturer-authorised service centres across Ukraine. To obtain warranty service, the product must be delivered to our office or to a service centre in its original undamaged packaging and with its documentation.

Service support

Service support is provided where a service agreement has been concluded with us. If equipment fails, our specialists will do everything possible to carry out the repair on site.

If on-site repair is not possible, our specialists will temporarily replace the equipment with an equivalent unit for the whole duration of the repair, or until new equipment is installed if the failed unit cannot be repaired.

In the case of a warranty repair, the repair is free of charge.
In non-warranty cases the repair is paid for by the customer.

As part of service support, our specialists will always answer questions that arise during operation. They will resolve any problems with your accounting automation software, operating systems, computer networks and video surveillance systems.